Policies
Legal
Terms, privacy and our refund policy.
These documents are being finalised and may change before launch.
Terms
These terms apply when you book a turf or court through KaziTurf.
Your account
You need an account to pay for a booking. Give accurate details and keep your password private. You are responsible for activity on your account.
Slots and holds
- Every slot is 90 minutes on a fixed schedule.
- When you continue to payment, your slot is held for 10 minutes. If payment is not completed in that time, the hold is released.
- A booking is confirmed only after we verify your advance payment with bKash. Reaching a success page is not confirmation.
Prices and payment
- The price per slot is shown before you pay. Peak and off-peak rates apply as listed on the Venues section.
- You pay a 50% advance online with bKash. The remaining balance is paid in cash at the venue.
- VAT of 0.02% is shown as a separate line where it applies.
Arrival and check-in
- Show your booking code to staff. Check-in opens 30 minutes before your slot starts and stays open until it ends.
- Your slot ends at its booked time, so arriving late shortens your playing time.
Conduct and safety
- Wear turf-safe footwear. Metal studs are not allowed.
- Respect staff, other players and the facility.
- Keep the ground clean. Use the bins provided.
- Follow staff instructions at all times.
- Staff may stop a session or refuse entry where safety, property or other players are at risk.
Venue closures
A pitch may be closed for maintenance or safety. If we need to cancel a booking, we will contact you and handle your advance under the Refund policy.
Contact
Questions about these terms: call +8801700000000 or use the contact form on the Home page.